Remote working has become the norm. But what platform should you use? It really does depend on your requirements
Convergence has a suite of products to cover every eventuality. If your company is a heavy ‘Teams’ user, there are several options we can recommend from Gamma’s Operator Connect and Teams for Horizon to our Teams4Wildix solution. We also have a Global solution in conjunction with Voiceflex where we can provide International SIP breakout anywhere in the World. Therefore, if you have offices located across the Globe, we can provide a unified platform.
We have also developed integrations into Salesforce and HubSpot and many others allowing your team to use platforms they have become familiar with. It makes training simple and easy as opposed to having to ‘learn a new platform’.
Let us discuss these options with you to ensure your maximising the ‘technology opportunity’ that is right in front of you
Calling all Salesforce, HubSpot and Teams users!
As mentioned, Convergence can seamlessly integrate into these platforms allowing your team members to dial from and screen-pop. The integrations have been developed both in-house and in conjunction with our strategic partners at Wildix and Gamma.
We are finding that we’re saving our clients time & money as their agents are able to work more efficiently.
We have also developed a call analytical package which allows you to interrogate your call traffic to again find deficiencies within your business allowing you to solve them quickly and easily.
And we’re also embracing AI having developed an AI call recording solution which grades calls based on the end users’ tone. This saves our clients hours of time listening into calls and organising them. The AI does that for you so you can pick out those important calls
Wi-Fi and CCTV Networks
Convergence have recently installed an Ubiquiti Wi-Fi network for a large medical client. The UniFi platform allows seamless integration of various networking components. Access points, switches, routers, and cameras can all be centrally managed through an easy-to-use interface, reducing complexity, and streamlining network management.
UniFi provides a comprehensive environment for all your IT needs, starting with networking and seamlessly integrating any security cameras, VoIP phones and door access devices that you may have.
Giving Tree Charity
As in previous years, Convergence is supporting the Coop Giving Tree charity where we rally around to buy presents for young children whose families can barely afford Xmas dinner, let alone providing gifts for their kids.
The team always give generously and we’re proud that we can bring a little Xmas joy each year
Last updated: 22 November 2024